I ordered a cutting board, and when received it was flawed with a crack in one of the joints. Once informed them of this, they immediately shipped a new board at no cost to me. Unfortunately that one never reached me due to shipping issues during COVID. So the fine folks at Virginia Boys, once again, shipped me a brand new board at no cost to me, which is beautiful and flawless. I cannot overstate how much I appreciate when people stand by their products and services, even at their own cost. Cheers to Virginia Boys Kitchens!