Shipping & Returns
We offer fast door-to-door shipping anywhere in the US with any three of the following methods:
- Standard Shipping: Arrives in 4 to 7 business days depending on location (1 day process + 3-6 shipping) - Free
- Expedited Shipping: Arrives in 2 to 4 business days - $10
We do ship to the US Territories, PO Boxes, and Military APO/FPO addressed, but please allow additional time for shipments as well. At the moment, we only offer Standard shipping options to these locations, and the shipments can range anywhere between 5-10 business days depending on your location.
We're not perfect and accidents happen, but rest easy knowing you're covered by our 120-day, 100% satisfaction money back guarantee.
We want you to be completely and perfectly satisfied, and that is why we offer a 120-day money back guarantee from the date you ordered your product(s).
If your item qualifies for a return, we’ll require either a receipt, an order number or any other proof of purchase. If 120 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
Please note that Virginia Boys Kitchens will not be responsible for return shipping costs or lost shipments, so we highly advise you to use a shipping carrier with tracking and/or delivery insurance, especially with higher value items.
To be eligible for a return, your item must be:
Unused in the same condition that you received it In the original packaging
The Nitty Gritty on Returns & Exchanges
Several types of goods are exempt from being returned. Some examples of non-returnable items include: Gift cards, downloadable products, used items and perishable goods.
There are certain situations where only partial refunds may be granted, including:
Items with obvious signs of use. Any item not in its original condition, is damaged or missing parts for reasons not due to our error. Any item that is returned more than 120 days after delivery
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or Missing Refunds
If you haven’t received a refund yet, first check your bank account again.Then contact your credit card company, it may take some time before your refund is officially posted.
Next, contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at firstname.lastname@example.org.
Sale or Discounted Items
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
We only replace items if they are defective or damaged. If you need to make an exchange, send us an email at email@example.com.
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be emailed to you.If the item wasn’t marked as a gift when purchased, or the gift-giver had the order shipped to themselves to give to you later, we will send a refund to the gift-giver and they will find out about your return.
If you have any questions about this, please send us an email at firstname.lastname@example.org and we'll help get things squared away ASAP.